Terms and Conditions

Last Updated: 29/01/24

Welcome to Basingstoke Oven Cleaning!

These Terms and Conditions ("Terms") govern your use of the services provided by Basingstoke Oven Cleaning ("us," "we," or "our"). By accessing or using our services, you agree to these Terms. Please read them carefully.

1. Services

We provide professional oven and BBQ cleaning services. All services are subject to availability and may require booking confirmation.

2. Pricing

Prices for our services are provided at the time of booking and may vary based on the type and condition of the appliance being cleaned. Additional charges may apply for specific requests or extensive cleaning needs.

3. Bookings and Cancellations

3.1 Booking Confirmation

Bookings are confirmed once a date and time are agreed upon. We reserve the right to reschedule in case of unforeseen circumstances, and we will notify you as early as possible.

3.2 Cancellations

If you need to cancel or reschedule your booking, please provide at least 24 hours' notice. Failure to do so may result in a cancellation fee.

4. Customer Responsibilities

Customers are responsible for ensuring clear access to the appliance and providing accurate information about the appliance's condition. Any issues not disclosed in advance may result in additional charges or refusal of service.

5. Liability

While we take great care in providing our services, we are not liable for pre-existing damage to your appliances or property. Any claims must be reported immediately after the service is completed.

6. Payment

Payment is required upon completion of the service unless otherwise agreed. We accept cash, bank transfer, or other payment methods as stated at the time of booking.

7. Privacy

Your personal information will be handled in accordance with our Privacy Policy, which can be found on our website.

8. Changes to Terms

We may update these Terms from time to time. The most current version will be available on our website, and your continued use of our services constitutes acceptance of any changes.

9. Contact Us

If you have any questions or concerns about these Terms, please contact us at 01256672478.

Thank you for choosing Basingstoke Oven Cleaning!